Frequently-Asked Questions

General

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What is Pareto?

Pareto helps you delegate time-consuming business tasks so you can focus on the work that matters most. We combine the quality and care of real people with the efficiency of machine automation to help entrepreneurs get more done — fast.

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How do I get started?

Complete the Getting Started Survey to schedule a kick-off call and get matched with your Pareto project manager.

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What can I use Pareto for?

We’re built to handle time-consuming business tasks across sales, product, hiring, marketing, or admin. Send your own tasks or choose from our recommended bundles.

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How is Pareto different from other solutions?

Pareto is user experience obsessed. We combine automation with our dedicated team of in-house experts to deliver business tasks with exceptional speed, accuracy, and care. With Pareto, superb work is guaranteed or your money back.

Don’t take our word for it, take a look at all our happy customers.

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What should I not delegate to Pareto?

Pareto is perfect for well-defined tasks. We can help you collect data to make better decisions, but we aren’t qualified to build your business strategy. Additionally, we don’t do any graphic design or programming work, but we can help you hire a designer or developer.

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Who will be in charge of my tasks?

Pareto Partners and Associates are vetted, college-educated professionals with expertise across customer service, marketing, sales, recruiting, and admin operations. Your Pareto Partner project manages all your tasks end-to-end and quality assures all deliverables from her network of experts.

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Why women-led and operated?

A study by researchers from Brigham Young University found that women speak less than 25 percent as much as men when collaborating to solve problems. Representation is systemic and Pareto is addressing the problem with a majority women-led and operated organization.

Pareto was founded by Phoebe Yao, a first generation immigrant and solo female founder, whose family’s sacrifice allowed her to grow up in the United States and subsequently break into technology and entrepreneurship. Phoebe makes it her mission to help more women in developing economies gain business and technical expertise, cultivate problem solving skills, and access meaningful work opportunities.

Pareto is certified women-owned and operated by the Women’s Business Enterprise National Council.

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Is Pareto on-demand?

Pareto responds to your requests 24/7 within 30 minutes. Your Pareto Partner and her team of Associates work while you’re asleep, delivering on-going task results on schedule and work samples for new tasks within 24 hours.

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How long will my task take?

We complete standard tasks within 2 to 3 business days. For every task, we deliver a work sample within 24 hours so that you have the chance to give feedback and review the estimated cost of the full project.

Need priority delivery? Type "urgent" in your task instructions. Urgent tasks are charged at double the credits.

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What if my work isn't done well?

Pareto is trusted by hundreds of businesses for our quality of work and we put incredible care and attention into everything we deliver. If you’re not happy with the results, let your partner know within 3 days of delivery. We are happy to modify or completely redo your task at no additional cost to you.

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Does Pareto work with my tool stack?

We’re happy to integrate into your tool stack. You can share account details via encrypted password sharing or create accounts for your Pareto team to use on your behalf.

Payment

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How much does Pareto cost?

Pareto is low barrier to entry at $20 per credit, with each credit equivalent to 1 hour of expert work.

Urgent tasks are charged 1.5x the credits.

Save up to 20% with Pareto subscription plans. Reach out to support@hellopareto.com to learn more.

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How does billing work?

Pareto bills in monthly cycles. Receive your Pareto invoice at the end of each month based on your usage from the 20th (PT) of the previous month to the 19th (PT) of the current month. We accept debit and credit card payments.

Security

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How does Pareto ensure privacy and security?

Pareto takes your privacy, security, and confidentiality very seriously. All new hires receive background checks and sign confidentiality agreements. Our team is set up with VPN access protocols, encrypted hard drives, encrypted account credentials, and encrypted data sharing. We’re also happy to sign your NDA.

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What should I do if I have questions and I don’t see an answer here?

Send us a message using the chat at the bottom right corner of this page. We’ll get back to you within 30 minutes.